Privacy Policy

DWL Accounts is operated by Alpinix LLC. Privacy requests should be sent to privacy@dylanwlim.com. Security reports should be sent to security@dylanwlim.com. Account, purchase, billing, and sign-in support should be sent to support@dylanwlim.com. Legal notices should be sent to legal@dylanwlim.com. Contact that address before sending any notice that legally requires physical mail or formal service.

This Privacy Policy applies to DWL Accounts account creation, sign-in, recovery, profile settings, passkeys, email preferences, security events, support, app connections, purchase records supplied by supported products, billing support, and data requests. Connected apps may publish separate privacy notices for product-specific content, healthcare-adjacent workflows, paid features, analytics, or regulated processing.

Information may come from you, your browser or device, authentication providers such as Google, connected apps, service providers, payment processors, tax processors, email providers, support messages, security logs, cookies, audit logs, and fraud-prevention workflows.

DWL Accounts does not provide a public checkout or collect payment card details in its account settings. A supported product may send purchase or subscription records to DWL Accounts so we can send receipts, subscription updates, or provide support.

Those records may include your account email, product or plan, amount, order reference, purchase date, payment-method description, receipt or billing link, subscription status, and next billing date. Payment providers handle the payment itself under their own privacy notices. Use the product's checkout and billing information for its payment practices.

When you sign in to a connected app, DWL Accounts shares your account ID, name, email address, and profile photo, if provided. It also checks your account and app connection to decide whether sign-in is allowed.

Profile photos have a publicly accessible image address. Anyone with that address can view the image, so do not use a photo that contains sensitive information.

You can review connections and disconnect an app in Apps. Disconnecting removes that app's DWL account connection. It does not erase records the app already holds, cancel a subscription, or necessarily end a session that the app manages independently. Use the app's controls or contact us about product-specific records.

Depending on where you live and how the law applies, you may request access, correction, deletion, export, portability, objection, restriction, withdrawal of consent, appeal, non-discrimination, limitation of sensitive information, or authorized-agent handling. We may verify your identity and authority and may deny or limit requests where permitted by law, including for security, fraud prevention, legal obligations, taxes, payment disputes, chargebacks, audit logs, backups, trade secrets, privileged information, or another person's rights.

EU, UK, Swiss, or other international users may have rights to lodge a complaint with a supervisory authority. DWL Accounts is operated from the United States. Contact the privacy address above for questions about international processing or exercising your rights.

DWL Accounts does not currently sell personal information, share personal information for cross-context behavioral advertising, use targeted advertising cookies, or operate a first-party session replay script. If nonessential analytics, advertising, sale, sharing, or targeted advertising begins, DWL Accounts will update this Policy and add required preference, opt-out, cookie, and Global Privacy Control handling before or at the time that processing starts, as required by law.

DWL Accounts does not currently offer a financial incentive or loyalty program that pays users for personal information. If that changes, the material terms, value calculation, opt-in, and withdrawal process will be disclosed where required.

DWL Accounts uses essential cookies and similar storage for authentication, session protection, sign-out state, CSRF protection, required preferences, and account security. Refusing essential cookies may prevent sign-in, account security, or connected-app access from working.

We use encrypted connections, protected sign-in credentials, passkeys, access restrictions, and account activity records to help protect your information. No service can guarantee complete security. We investigate suspected incidents and notify affected people, authorities, or service providers where required by law or applicable provider rules.

DWL Accounts itself is an identity and account portal. Do not send health information, government IDs, payment details, credentials, private keys, or other sensitive information through general support unless necessary for the request. Healthcare-adjacent connected apps must provide product-specific privacy notices before collecting health information. DWL Accounts does not claim HIPAA compliance unless a separate reviewed implementation and agreement state so.

Account data, support data, connected-app linkage data, payment metadata, and uploaded content are not used to train AI models unless that use is clearly disclosed and consented to in a product-specific notice or another valid legal basis applies.

Access to account data is limited to authorized personnel and service providers with a legitimate need. Account profiles, authentication records, passkeys, support messages, connected-app records, purchase records, payment metadata, tax records, backups, and security logs are retained only as needed for the purposes described in this Policy, then deleted or de-identified unless security, fraud prevention, payment disputes, chargebacks, tax, accounting, legal, backup, audit, or dispute needs require longer retention. Backups and provider logs are not deleted instantly everywhere.

DWL Accounts is operated from the United States. Information may be processed in the United States and other locations where service providers, payment processors, connected apps, or support providers operate. Where required, appropriate safeguards are used for international transfers, such as adequacy decisions, standard contractual clauses, provider transfer frameworks, or other legally recognized mechanisms.

DWL Accounts is not directed to children under 13 and does not knowingly collect personal information from children under 13. A parent or guardian may contact privacy@dylanwlim.com to request review and deletion of a child's information. We may ask for information needed to verify the request and may delete or disable the account if the request is valid.

DWL Accounts may use automated or rule-based controls for authentication, rate limits, fraud prevention, payment-risk signals, spam prevention, security alerts, app access checks, and abuse detection. These controls are used to protect the Service and users. DWL Accounts does not currently make solely automated decisions that produce legal or similarly significant effects on users unless a product-specific notice states otherwise.

Material changes may receive email, in-app, checkout, or Portal notice and may require renewed acknowledgement, consent, or preference choices where appropriate. The version, effective date, and last-updated date at the top identify the current policy.