1. Contact channels
Choose the contact that matches your request. Include your account email and a short description of the issue, without passwords or sign-in codes.
Legal
legalTerms, notices, copyright, law-enforcement requests, and formal legal requests.
Privacy
privacyAccess, correction, deletion, export, privacy rights, appeals, and authorized-agent requests.
Security
securityResponsible disclosure, suspected account compromise, and security incidents.
Support
supportAccount help, sign-in issues, purchases, billing, subscriptions, refunds where available, and product access questions.
2. Legal notices and formal service
Send legal notices, copyright notices, contract notices, and law-enforcement correspondence to legal
3. What to include in a request
Include the email associated with your account, a short description of the issue, and the relevant app or request reference. For a purchase or subscription, include an order reference if you have one. Use the billing or cancellation channel provided by that product.
We may need to verify your identity or authority before recovery, privacy requests, or sensitive changes. Do not send your password, sign-in codes, full payment details, or unnecessary identity documents. No support response time is guaranteed unless separately agreed; statutory request deadlines still apply.
4. Law enforcement, emergencies, and safety
Law-enforcement requests must identify the requesting agency, legal process, requested records, account identifiers, deadline, and contact information. DWL Accounts is not an emergency service and does not provide real-time emergency monitoring. In an emergency, contact local emergency services first.